What areas do you service?
We provide pet care services within a .25 mile radius from any one of our locations. Check here to see if we cover your area.
How do I sign up for your services?
Simply click the Account button at the top of this page, select a location, and click Sign Up button to setup a username/password. Once logged in:
1. complete a client profile
2. complete a pet(s) profile
3. enter your credit card information
After completing the registration process, one of our managers will contact you to confirm your pet care needs and customize your service experience.
How do I request a service?
Log in to your account to access "My Schedule" from the menu. Select the date, service, & time, then click submit. We’ll approve your request up to 4 hours in advance.
What if I'd like to request an early morning or late evening walk?
All services requested before 8:00am, or after 6:00pm, are subject to availability and will incur an additional $10 early/after-hour fee. Services provided after 8:00pm will incur a $20 fee.
What if I'd like to request a weekend service?
We do provide weekend services, however, these are subject to availability and will incur an additional $10 weekend fee.
What if I need a last minute walk?
We’ll always do our best to accommodate your last minute requests. However this would be dependent on walker availability, and we may need some flexibility to make it happen.
How many walks must I schedule each week to qualify for a discounted walk subscription?
You will need to schedule a minimum of 3 walks per week to qualify for a discounted walk subscription. A list of our subscriptions can be found here.
Do you do pack walking?
Never, as large packs are unsafe. However, we do believe socialization is great for the dogs. So we will do small groups of no more than 3 at a time when possible. This keeps things safe and manageable for us, and still fun for your pup.
Will you ever take my dog off leash or to the dog run?
Your dog will remain on leash and by our side at all times.
What if my pet becomes ill while in your care?
In the event your pet becomes severely ill or injured while in the care of one of our staff we’ll be sure to notify you (or your emergency contact) immediately. If you (or your contact) are not available we will consult the expertise of your vet, or our own in-house vet, Dr. Rob Proietto, for proper care.
If I take a vacation will I lose any walks from my subscription?
No, we will place your subscription on hold while you're on vacation.
Do you provide cat sitting services?
Yes! Our cat sitting service is easy and convenient. Visits are for 30min and include: feeding, fresh water, litter maintenance, and plenty of play time.
Can you give my pet medication, or feed them if needed?
Absolutely. We’re happy to assist pets with special needs such as administering medications, fluids or special dietary supplements. We can also put down your pet’s meal if you won’t be able to. Feedings are also included.
How does your in-home grooming service work?
We don’t use mobile grooming vans or cages, which means a safe, clean and relaxing environment for your pet. Bathing will typically take place in your bathtub or sink, with all blow drying done by hand. Haircuts and styling can be breed specific, or custom tailored to your preference. We’ll clean up after it’s all done.
Do I have to be home for the grooming?
If you’re not able to be home, that’s okay. All we need are two towels, and a broom or vacuum to clean up afterward. Our groomer will handle the rest. And you can come home to a nice, clean pup.
Do you provide any services on holidays?
Yes, we provide overnight boarding services on the following holidays:
- New Year's Day
- Memorial Day
- July Fourth
- Labor Day
- Thanksgiving Day
- Christmas Day
